Delete your Kreiso account
Kreiso is operated by Nikita Konstantinovskiy, sole proprietorship, Görresstraße 11, 80798 Munich, Germany.
Also available in German.
How to delete your account
Either way works, and neither needs an account on this website or a login here.
In the Kreiso app.
- Open the Profile tab.
- Open Account.
- Press Delete account.
- Confirm in the dialog by pressing Delete account again.
By email. Write to support@kreiso.app with the subject Delete my account, from the email address your Kreiso account uses, so we can see the request is yours. If you cannot send it from that address, tell us the phone number or email you signed up with. We need nothing else to find the account.
We respond within one month. If a request is complex we may extend this by two further months and will tell you why.
What deletion removes
Your profile, your photo, your tickets, your devices and your reviews.
What survives it, and why
Two things, and both are deliberate:
- Messages you sent stay in the conversations they belong to, shown as coming from a deleted account, because those conversations belong to the other participants as well.
- Safety, payment and accounting records are kept for the periods in the table below, which are the periods German law requires of us.
How long the rest is kept
| Data | Retention |
|---|---|
| Your account and profile | For as long as your account exists |
| After you delete your account: a safety window | 3 months. We keep enough to look into anything that comes to light about conduct before you left, and to defend a claim |
| After an account is banned | 12 months, and for as long as necessary the minimum needed to stop that person opening a new account |
| Messages and photos in a conversation | For as long as the conversation exists. Messages you sent stay in the conversation for the other participants, shown as coming from a deleted account, because the conversation is theirs too |
| Reports, blocks and safety records | 6 years, so that a pattern of behaviour is still visible and a claim can still be defended |
| Reviews and matching signals | For as long as your account exists, then anonymised and kept as statistics |
| Payment and accounting records | Up to 10 years, as required by § 147 AO and § 257 HGB |
| Contract data, for legal claims | 3 years from the end of the year in which the contract was concluded (§§ 195, 199 BGB) |
| Consent and acceptance records | 3 years from the end of the year in which consent was withdrawn, as evidence under Art. 7(1) GDPR |
| Waitlist entries and website applications | Until you unsubscribe or ask us to delete them, or 36 months without any interaction from you |
| Analytics data | 14 months, the maximum Google Analytics permits |
| Crash and diagnostic reports | 90 days |
| Server and error logs | 90 days |
Where a period runs from inactivity, the clock restarts each time you interact with us. After these periods data is deleted or irreversibly anonymised.
Deleting something without deleting your account
If you only want a single thing removed, a photo or a review, write to support@kreiso.app and say which. You do not have to delete the whole account to do it.
The full picture is in our Privacy Policy, where section 13 is the table above and section 14 sets out every right you have, including who to complain to.